Shipping policy

Shipping Policy

Shipping Time

Orders are usually processed and shipped within 48 hours. Please note that personalised items may take longer to process.
If your order contains both personalised and non-personalised items, we will ship the non-personalised items first.
For domestic orders, delivery can be expected within 5–7 working days in major metro cities and 8–10 working days for other locations.
For international orders, delivery may take up to 15 working days, depending on the destination and courier service.

Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location, order weight, and type of product.

  • Please note that international shipping charges may vary depending on courier availability and destination.

  • Free Shipping: Available on all domestic orders above ₹999
    Please note that free shipping is not applicable on international orders or returns.

Tracking

Once your order has been shipped, tracking details will be shared via WhatsApp, email, and SMS.
We ship through trusted courier partners like shiprocket to ensure safe and timely delivery.

Delays in Delivery

Delivery timelines are indicative and may vary depending on product availability, weather conditions, strikes, or courier delays — factors that are beyond our control.
We will always keep you updated in case of any delay.
Please note: Refunds, returns, or exchanges cannot be claimed for courier delays.

Product Availability

We make every effort to ensure all listed products are in stock and accurately priced.
In the unlikely event an item becomes unavailable after you place an order, you will be notified within 5 working days, and a refund or replacement will be offered.

Order Cancellation

Cancellations or modifications can be accepted within 24 hours of placing the order.
Once processed or shipped, orders cannot be cancelled or altered.

Address Policy

Please ensure your shipping address is accurate at checkout.
Address changes are only accepted within 24 hours of placing the order.
For multiple delivery addresses, please place separate orders.
In case of incorrect address or ZIP code, any penalty or re-shipping charges will be borne by the customer.

Lost in Transit

If a shipment is lost in transit, we will wait 15 days for confirmation and then reprocess the order.
If a replacement is unavailable, you may opt for a refund or alternate product.

Partial Deliveries

If your order includes personalised  , Gemstone or  silver jewellery, it may arrive in multiple shipments.

Note

  • Delivery services may be affected by natural calamities or national emergencies.

  • For any queries, please contact us at [iseea.official@gmail.com].