Refund policy

Refund, Return & Replacement Policy

At ISEEA, we are committed to providing quality gemstone jewellery, spiritual products, courses and consultation services.

Return & Replacement Eligibility

  • Eligible physical products can be returned or replaced within 7 days of delivery only in case of a damaged, defective or incorrect product.

  • Products must be unused, unworn and in their original condition, with original packaging, tags, certificates and invoice.

  • Customers may be required to provide clear photographs and a 360° unboxing video as proof of damage or incorrect delivery.

  • Return or replacement requests must be approved by ISEEA  before the product is shipped back.

Non-Returnable Products

Returns or replacements are not available for:

  • Used, worn or customer-damaged products

  • Personalised, customised or made-to-order jewellery

  • Customised gemstones

  • Products altered after delivery

  • Gift cards and digital products

Courses & Consultations

Due to the digital and service-based nature of our courses, classes, consultations, study materials and other digital services, payments are non-refundable once the service has been accessed, scheduled or commenced.

If there is a genuine technical or service-related issue caused by ISEEA, please contact us so that we can review and resolve the matter appropriately.

Return Process

1. Contact Us:
Email us at iseea.official@gmail.com with your order details and reason for return/replacement.

2. Verification:
Our team will review the request and supporting photos/videos.

3. Approval:
Once approved, you will receive return instructions.

4. Quality Check:
The returned product will be inspected after reaching us.

5. Refund/Replacement:
If approved, the eligible refund or replacement will be processed after successful verification.

Refund Policy

For approved eligible returns, refunds will generally be initiated within 5–7 business days after the returned product passes our quality check.

Refunds will be made to the original payment method wherever applicable.

Shipping charges and COD charges, if applicable, are non-refundable.

Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with:

  • Order number

  • Clear photographs of the product

  • Packaging photographs

  • 360° unboxing video

Claims without sufficient proof may not be eligible for refund or replacement.

Quality & Authenticity

ISEEA takes reasonable care to source and provide quality gemstone, crystal and jewellery products. Natural gemstones and crystals may naturally vary in colour, pattern, inclusions, texture and appearance. Such natural variations are not considered defects.

Spiritual, astrological or healing products are provided for traditional and spiritual purposes. ISEEA does not guarantee specific financial, health, relationship or other personal outcomes from their use.

Marketplace Purchases

Products purchased through third-party marketplaces such as Amazon, Flipkart, Meesho, Myntra or other platforms are subject to the respective marketplace's return and refund policy.

Contact Us

For any return, refund, replacement, course or consultation-related assistance:

ISEEA 
Email: iseea.official@gmail.com
Website: iseeaelegance.com