Refund policy

Refund Eligibility:
We offer refunds for all unused and unworn jewellery items returned within 14 days of delivery — no questions asked. However, please note that personalised items, customised gemstone are non-refundable, except in cases of manufacturing defects or damage during transit.

Condition for Refund:
All returned products must be in their original condition, with tags, packaging, and certificates (if any) intact. Items showing signs of wear, alteration, or damage caused by the customer will not be eligible for a refund.

Refund Process:
Once your return is received and inspected at our warehouse, your refund will be initiated within 5–7 business days. The refund will be processed to your original payment method (Credit/Debit Card, UPI, Wallet, or Net Banking).
Please note: Shipping charges and COD fees (if any) are non-refundable.

Refund Timeline:

  • Prepaid Orders: Refund will be credited back to the original payment source within 5–7 working days after the product reaches our warehouse.

  • Cash on Delivery (COD) Orders: Refund will be initiated via bank transfer or UPI once bank details are verified.

Partial Refunds:
In case of missing items from the return package, we reserve the right to deduct the full MRP of the missing product or any free gift included in the original order.

Defective or Wrong Product Received:
If you receive a defective, damaged, or incorrect item, please reach out at aventurinejwellers@gmail.com within 48 hours of delivery with a 360° unboxing video of the package. This helps us verify and resolve your concern quickly.
Please note that claims without proper video proof or with visible tampering may not be eligible for refund.

Non-Serviceable Return Locations:
If your pin code is not serviceable for reverse pickup, you may be asked to ship the item back manually via a reliable courier service such as India Post. We will reimburse up to ₹70 towards your shipping charges after verification.

Important Notes:

  • Refunds are only processed after the returned product passes the quality check.

  • Products purchased from marketplaces or third-party stores (e.g., Amazon, Flipkart, Meesho, Myntra, etc.) are subject to their respective return and refund policies.

  • Refunds are not applicable for personalised, made-to-order, or customised gemstone jewelry unless found defective.

 

Replacement & Exchange Policy

Exchange Eligibility:
We offer an easy 14-day exchange policy for all eligible products. You can request an exchange if:

  • You received a wrong, damaged, or defective product, or

  • You wish to exchange the product for a different size, color, or design (where applicable).

Please note that personalised, customised gemstone cannot be exchanged, except in cases of manufacturing defects.

Exchange Process:

  1. Initiate Request: You can place an exchange request directly through our website or contact our Customer Support team via email or WhatsApp within 7 days of delivery.

  2. Reverse Pickup: Our delivery partner will arrange a pickup from your address (if the pin code is serviceable). Please ensure the product is packed securely in its original box with all tags and accessories.

  3. Quality Check: Once the product is received at our warehouse, it will undergo a quality inspection.

  4. Exchange Shipment: After successful verification, your replacement product will be dispatched within 48 hours.

Non-Serviceable Pin Codes:
If your pin code is not eligible for reverse pickup, you can self-ship the product to our warehouse using India Post or a reliable courier.
We will reimburse up to ₹70 towards the shipping cost once the exchange is approved.

Conditions for Exchange:

  • Products must be unused, unworn, and undamaged.

  • The original packaging, bill/invoice, certificates, and any free gifts must be included.

  • Items showing signs of wear or damage will not qualify for exchange or replacement.

Replacement Timelines:
Once your return is approved and received, the replacement will be shipped within 2–4 business days.
If the requested item is out of stock, you can choose to receive a refund or store credit of equal value.

Important Notes:

  • For  Silver, Gemstone or Imitation Jewellery, the replacement will be initiated only after the original item is received and verified.

  • If a replacement is not possible due to limited stock, you may choose an alternative product or request a refund.

  • Products purchased from third-party marketplaces (e.g., Amazon, Flipkart, Meesho, Myntra) are not eligible under this policy and must follow the return process of the respective platform.

For further assistance, please contact at aventurinejwellers@gmail.com, and they’ll guide you through the process smoothly.